{"id":1532,"date":"2020-11-01T19:40:27","date_gmt":"2020-11-01T18:40:27","guid":{"rendered":"https:\/\/www.limit.es\/solucions\/incident-management-for-the-citizenry\/"},"modified":"2020-11-01T19:40:35","modified_gmt":"2020-11-01T18:40:35","slug":"incident-management-for-the-citizenry","status":"publish","type":"solucions","link":"https:\/\/www.limit.es\/en\/solutions\/incident-management-for-the-citizenry\/","title":{"rendered":"Incident management for the citizenry"},"content":{"rendered":"

[vc_row][vc_column width=”1\/2″][vc_single_image image=”1163″ img_size=”full”][\/vc_column][vc_column width=”1\/2″][vc_column_text]This application provides a communications channel<\/strong> between the municipal government and its different departments, partner entities and citizens, in such a way that it centralises<\/strong> and\u00a0manages information<\/strong> on all the incidents<\/strong> affecting the services or the entities in it, from the contracting company and the Town\/City Council to the citizens themselves. It allows for the creation<\/strong>, monitoring<\/strong> and\u00a0logging<\/strong> of incidents, as well as the generation of reports<\/strong>.<\/p>\n

Incidents can be entered from the web portal or from the apps<\/strong> for smartphones and tablets, while also providing a direct communications channel with citizens through internal messages. In addition, they can be automatically or manually geolocated and may include images. Incidents are generated in real time<\/strong>, and once they have been logged, they reach the recipient who has to handle them, with additional alerts via e-mail. It also allows for the automatic sending of e-mails.<\/p>\n

The application enables the creation of different departments and\/or entities, customised for different types and categories, for internal or external users (citizens), and also the generation of reports for their statistical monitoring.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]Incidents can be generated from different sources, such as:<\/p>\n

– Citizens, whether through the website, the app or by calling the Town\/City Council and the Citizens Office logs it to the module via the website.
\n– Users of the different departments of the Town\/City Council.
\n– Users of the different external entities providing the Town\/City Council with a certain service.
\n– Any of the physical devices deployed, such as vehicle incidents that arise as a result of door-to-door collection, or those involving the collection of bins.<\/p>\n

On the other hand, the application allows for the management and monitoring of incidents, making it possible to forward tasks<\/strong> arising from an incident to the department or partner entity that has to perform them, their status<\/strong> and the final information<\/strong> regarding their resolution and closure to the people in charge and the citizens themselves. This set of functionalities turns it into a tool to manage tasks and communications<\/strong> between parties, and not just a notification tool.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"menu_order":11,"template":"","yoast_head":"\n\n\n\n\n\n\n\n\n\n\n\n\t\n